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MCLA – Mediation Center of Los Angeles

DEVIN TUCKER

Crystal Martinez

Crystal Martinez

Program Administrator, Mediation Center of Los Angeles

Crystal Coté Martinez brings over two decades of experience in office operations and management. She specializes in remote and in-person case management, with an emphasis on client relations, including back office management for automated and semi-automated systems. Crystal routinely manages multiple matters simultaneously with efficiency and effectiveness. She is able to adapt and thrive in a wide range of challenges, wear “multiple hats,” and handle difficult circumstances successfully. She has over 7 years of executive management experience, and 15+ years of office operations experience in industries ranging from healthcare and automotive to direct marketing, business consulting, and legal devices. She has found her passion in developing relationships, fostering ideas, creating, problem solving, and contributing to the overall growth and success of a company. She is highly proficient in Microsoft office applications, Adobe creative applications, QuickBooks, and a range of web creation apps, communication apps, and productivity apps.

ADR Experience

Crystal is currently the Program Administrator for the Mediation Center of Los Angeles and for the past 3 years has worked as a Convening Manager for Let’s Settle Now, a mediation and arbitration service. She is responsible for client intake, A/R and A/P, ensuring legal compliance and confidentiality, implementation of mediation objectives and rules, providing data for internal and external reporting, and paralegal work. Additionally, for the past 5 years, she has worked as an Executive Administrator for a legal services and business consulting company.
 
 

Education

• University of La Verne, Citrus College